Disclaimer: This product contains kratom which, like caffeine and alcohol, can become habit-forming and harmful to your health if consumed irresponsibly. Consider avoiding any potentially habit-forming substances if you have a history of substance abuse. These products are not intended to diagnose, treat, cure or prevent any diseases. These products are not for use by or sale to persons under the age of 18 or 21 depending on jurisdiction. They should not be used it you are pregnant or nursing. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor's advice should be sought before using. We make no representations as to intended use or suitability for use. This product contains some chemicals known to the state of California to cause cancer, birth defects, or reproductive harm. Specifically nickel, arsenic, and lead. For more information please visit http://p65warnings.ca.gov. These statements have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. We assume no responsibility for the improper use of our products. By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void where prohibited by law.
Refund policy
Last updated: November 5, 2026
We want you to be happy with every order. If something isn't right, here's how we make it right.
Refunds and replacements
If you're not satisfied with a product, you can request a full refund or a replacement as long as at least 50% of the product remains. Requests must be made within 30 days of delivery.
Damaged, defective or incorrect items
If your order arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery. We'll send a replacement or issue a full refund, including shipping, at no cost to you.
How to request a refund or replacement
- Email us at info@kingdomkratom.com with your order number, the item, the reason for your request, and a photo showing the product and how much remains.
- We'll review your request and reply with next steps. In some cases we may ask you to send the product back; if so, we'll give you the return address. Items sent back without contacting us first can't be accepted.
Items that can't be refunded
- Products with less than 50% remaining
- Gift cards
- Free gifts and promotional items, such as first-box subscription gifts
Refund timing
Once your request is approved, the refund goes back to your original payment method. Depending on your bank or card issuer, it can take 5–10 business days to appear. Original shipping charges are not refundable unless the item arrived damaged, defective or incorrect.
Order cancellations
Orders placed by 1PM Central usually ship the same day. If you need to cancel, contact us as soon as possible. We can cancel any order that hasn't shipped yet. Once an order ships, it can't be cancelled, but it is still covered by this policy.
Subscribe & Save orders can be cancelled any time before the next billing date. See our Subscription Policy for details.
Orders we can't ship
State and local laws restrict where kratom can be shipped. If any item in your order can't be shipped to your address, we'll cancel those items and you won't be charged for them. See our Shipping Restrictions page for the current list.
Contact us
Questions about a refund or replacement? Email info@kingdomkratom.com or call (210) 966-9266.
Kingdom Kratom (operated by FYE LLC)
4311 Centergate Street, San Antonio, TX 78217
