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FAQ

Why us?

We have known numerous people who have used Kratom for a sustainable mood enhancing effect, or as an aid in recovery. This plant is incredible, and should be in reach of many more. Unfortunately, local companies typically don't have good quality and charge insane amounts for Kratom. So we have sourced the freshest Kratom directly from Indonesia that is sure to be what you expect and at a great price. Or your money back!

What is Kratom?
Go here for an in-depth explanation.

Do You Have a Facebook Group?
Yes we do! If you want to have further discussion or ask questions, go here and ask to join!: https://www.facebook.com/groups/245813819253765/

What forms of Payment do we accept?
For all current forms of payment go: Here 

How do you ship packages?

We ship all packages via UPS! Either UPS SurePost, UPS Ground, UPS Second Day or Next Day delivery.  Currently all orders above $75 receive free Ground Shipping. UPS SurePost will have UPS deliver it to your local city and USPS delivery to your door. While Delivery times are guaranteed by UPS for all UPS deliveries, the SurePost delivery time is 1 business day later than UPS Ground. All packages are shipped in discrete packaging.

When will my packages go out?

All orders completed by 1PM Central Time, should go out the same day. On extremely busy days (Cyber Monday, right before Christmas), there could be a one day delay, however we try to prevent that as much as possible!

Please NOTE: If it is your FIRST order with us and you select E-Check Payment (Green Money), then your order will be held for 5 business days. This is due to people aggressively ordering large orders with bad bank accounts. If you have made an order before, your order will ship like normal.

What areas do we serve?

We serve all of the United States except the following States/Cities that have made Kratom Illegal. 

Alabama
Arkansas
Indiana
San Diego (California)
Vermont
Rhode Island
Wisconsin

If you would like to help fight to keep Kratom legal or reverse the irresponsible bans go to:

Do you provide tracking info?

Yes, all orders come with tracking. Please go here to track your order

Do we have a return policy?
We stand behind our product and have a 30 Day no questions asked return policy! If the package is damaged in any way or you are unsatisfied, please follow our return policy for either a replacement or a refund!

Where are you located?

We are located centrally in the US, In San Antonio, Texas. All the better for making sure no matter where you are orders come fast!

Can I trust you with my information?
Yes, we use a SSL certificate that uses i256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure. You can rest assured that your information is safe.