FAQ
Why us?
We have known numerous people who have used Kratom for a sustainable mood enhancing effect, or as an aid in recovery. This plant is incredible, and should be in reach of many more. Unfortunately, local companies typically don’t have good quality and charge insane amounts for Kratom. So we have sourced the freshest Kratom directly from Indonesia that is sure to be what you expect and at a great price. Or your money back!
What is Kratom?
Go Here for an in-depth explanation on what exactly kratom is.
What forms of Payment do we accept?
For all current forms of payment go: Here
How do you ship packages?
We ship all packages via USPS! Currently all orders above $75 receive free Priority Shipping. All packages are shipped in discrete packaging.
When will my packages go out?
All orders completed by 1PM Central Time, should go out the same day. On extremely busy days (Cyber Monday, right before Christmas), there could be a one day delay, however we try to prevent that as much as possible!
Please NOTE: If it is your FIRST order with us and you select E-Check Payment (Green Money), then your order will be held for 5 business days. This is due to people aggressively ordering large orders with bad bank accounts. If you have made an order before, your order will ship like normal.
What areas do we serve?
We ship to every U.S. state where kratom is legal. We cannot ship to the following states and districts, where kratom is currently banned (as of August 2026):
Alabama
Arkansas
Connecticut
Indiana
Kansas
Louisiana
North Dakota
Tennessee
Vermont
Wisconsin
Washington, D.C.
Some cities and counties have local restrictions (for example San Diego, CA and Sarasota County, FL); those addresses are blocked automatically at checkout. Kratom laws change quickly, so this list is updated as laws change and may not include every restricted location. For the current status of every state, see our kratom legality map.
If you would like to help fight to keep Kratom legal or reverse the irresponsible bans, go to the American Kratom Association.
Do you provide tracking info?
Yes, all orders come with tracking. You will receive a tracking number as soon as your order ships!
Do we have a return policy?
We stand behind our product and have a 30 Day no questions asked return policy! If the package is damaged in any way or you are unsatisfied, please follow our return policy for either a replacement or a refund!
Where are you located?
We are located centrally in the US, In San Antonio, Texas. All the better for making sure no matter where you are orders come fast!
Can I trust you with my information?
Yes, we use a SSL certificate that uses i256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure. You can rest assured that your information is safe.
