Shipping policy

Last updated: November 5, 2026

Where we ship

We ship to addresses in the United States only. State and local laws restrict where kratom can be sold, so there are some states where we can't ship some or all of our products. See our Shipping Restrictions page for the current list. If any item in your order can't be shipped to your address, we'll cancel those items and you won't be charged for them.

Processing time

Orders placed by 1PM Central, Monday through Friday, usually ship the same business day. Orders placed after 1PM Central, or on weekends and holidays, ship the next business day. You'll get an email with tracking as soon as your order ships.

Shipping rates

  • Orders $75 and over: free USPS Priority Mail shipping. This includes one-time orders, first subscription boxes and every subscription renewal.
  • Orders under $75: USPS shipping rates are calculated at checkout based on your address and order weight.

Delivery times

Delivery times are estimates set by the carrier and are not guaranteed. Most USPS Priority Mail orders arrive within 1–3 business days after shipping. Delays caused by the carrier, weather or other events outside our control are not our responsibility.

Lost, stolen or misdelivered packages

Once your order is handed to the carrier, it becomes your property and the carrier is responsible for delivering it.

  • Priority Mail orders: USPS Priority Mail includes carrier insurance of up to $50. If a Priority Mail package is lost in transit, contact us and we'll file a claim with USPS on your behalf. Reimbursement is limited to the insured amount.
  • All other orders: we are not responsible for packages that are lost, stolen, or marked as delivered by the carrier.

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect address entered at checkout. If you notice a mistake, contact us right away and we'll do our best to update it before your order ships.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery. See our Refund Policy for details.

Contact us

Questions about shipping? Email info@kingdomkratom.com or call (210) 966-9266.